Return and refund policy

At Calmirize, our commitment lies in delivering top-notch products alongside unparalleled customer service. In the rare event that you receive an incorrect item, or if your product arrives defective or damaged, rest assured, we’ve got you covered with our hassle-free return and refund policy. Kindly familiarize yourself with the following procedures:

Eligibility:

  • This policy exclusively pertains to instances where you’ve received an incorrect item, or if the product is defective or damaged upon arrival.
  • Initiate your return within 7 days from the date of receiving the product.

Return Process:

  1. Reach out to our customer service team at [email protected], providing your order ID along with clear pictures showcasing the issue.
  2. Please allow up to two working days for our team to assess your request.
  3. Upon approval of your return/replacement request, our designated courier will arrange a pickup.
  4. In areas where our partner courier isn’t available, we’ll furnish you with a prepaid shipping label for the return of the incorrect, defective, or damaged product. Follow the instructions provided by our customer service team for return shipping.

Refunds or Replacements:

  • Upon receipt of the returned product, we’ll conduct a thorough inspection to verify the reported issue.
  • Should the product indeed be incorrect, defective, or damaged upon arrival, we’ll promptly issue a full refund to your original payment method or dispatch a replacement product, based on your preference.

Customer Satisfaction:

  • Your contentment is paramount to us. Should you have any inquiries or concerns regarding our return and refund policy or your purchase, please don’t hesitate to reach out to our customer service team for assistance.

By purchasing from Calmirize, you acknowledge and consent to adhere to the terms and conditions outlined in this return and refund policy for cases involving incorrect product delivery, or defective or damaged products upon arrival. We are unwavering in our commitment to providing you with a delightful shopping experience and resolving any issues swiftly. Thank you for entrusting Calmirize with your hair and skin care needs!